Course Contents:
 
1. Benchmarking 21. Travel Arrangements
2. Business Etiquette & Protocol 22. Assertiveness
3. Cultures Working Together 23. Empowerment of Employees
4. Customer Satisfaction 24. Self-Development
5. Effective Meeting Skills 25. Stress Management
6. Excellence in Marketing 26. Time Management
7. Effective Telephone Management 27. Women Empowerment
8. Improving Productivity 28. You are a member of a Team
9. Improving Company Image 29. Professional Business Writing
10. Interpersonal Communication 30. Secretaries as Office Managers
11. Managing Work Outputs 31. HIV/AIDS in the Workplace
12. Mentorship 32. Presentation Skills
13. Performance Management 33. Strategic Planning
14. Professional Selling 34. Job & Competency Profiling
15. Problem Solving & Decision Making 35. ETD Practitioners Course
16. Project Management 36. Basic Training of Trainers
17. Total Quality 37. Bereavement
18. Managing Personal Finances 38. Trauma
19. Unblocking Communication 39. Counselling
20. Event Management 40. Conflict Management

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